Refund Policy

Aeternum Living / Vilasiya Textiles

All sales are final and non-refundable.

Customer Satisfaction

While all sales are final, we are committed to the quality of our products. If your order arrives and you are not satisfied, please contact us within 24 hours of delivery, and we will work with you to ensure your complete satisfaction.

Damages & Issues

We must receive notification of any damaged products within 24 hours of delivery. To ensure we can process your claim effectively, please follow the steps below:

Retain Packaging: Please keep all original packaging materials for courier inspection.
Damage Claim: The packaging is required to file a formal damage claim with the shipping provider.
Evidence: An image of the damage must be emailed immediately to our support team.

Send damage reports to:
support@aeternumliving.com